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What do I need to use Brainfuse?
HearMe Assistance
WhiteBoard Assistance
You will need the following computer (hardware) devices:
- Pentium Machine (486, I, II, III, IV)
- Pentium Processor 100Mhz or above
- 64MB of memory (RAM) (96MB recommended)
- PC: 27MB of free disk space (plus 7MB for QuickConnect Installer)
MAC: 7MB of free disk space (plus 2MB for QuickConnect Installer)
You will need one of the following computer operating systems:
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Win95, Win98, Win2000(Pro, Server, Advanced Server), Win ME, Win NT Server/ Workstation, Mac Os
, Linux, SUN Solaris.
Platform and Browser Checklist
You will need one of the following browsers:
- Internet Explorer (4.0 or higher)
- Netscape (4.06 or higher)
How do I check which browser version I have?
- When you are in your browser, click help on the top menu bar and scroll down and click the
About... section. About will tell you which browser version you are running.
Brainfuse has been tested to work optimally with the following platform and browser combinations:
- IE 5.5 and NS 4.7 with Win95, Win98, Win2000 Prof, Win ME, Win2000 Server, or
- IE 4.5 with Mac Os 9.x
Mac Users: Though we recommend that Mac users use Internet Explorer, you may experience some audio problems with
the Mac IE browser. If you do, try exiting and then re-entering your session.
Information on Firewalls and Proxy Servers -
(information for network administrators rather than home users)
- Firewall ports should allow Port 80 and Port 110 for the http://www.brainfuse.com website
- Proxy Server support: In case you access the Internet using a proxy server, WinSock proxy client software has to be installed on your machine. Without the WinSock proxy client, the Brainfuse whiteboard will not function. Path-thru access should be enabled on Port 110 on the proxy server side.
Why I can not see my HearMe box?
1. Make sure that your system meets all the minimum requirements as listed above.
2. Make sure that your browser version is correct (see above).
3. Make sure that your browser settings allow for the download, installation and running of our applet.
To do this, please confirm the following settings:
For Internet Explorer 4.0 or later,
1. Run Internet Explorer 4.0 or later, and from the Tools menu open Internet Options.
2. Click on the Security tab and set the security level to Medium. Click Apply and then click OK.
3.
Click Custom Level... button, as shown below, set the following categories to "Enable":
For Netscape Navigator 4.06 or later,
1. Run Navigator and from the Edit menu open the Preferences
2. Click on the "Advanced" category and verify that the following two items are selected.
4. Click on OK.
What to do if you get the message "Wave Out device cannot be opened. Please close
any other applications using the sound playback device."
Many audio cards and chipsets (and their software drivers) found in most PCs
and PC portables, do not support the playback of more than one audio source at a time. For example,
if you open Windows MediaPlayer, play a sound stream from the Internet and simultaneously attempt
to use HearMe voice services, you may see an error message. In this case, you would have to stop
(and in some cases exit) Windows MediaPlayer before using HearMe voice services. Many PC vendors
include sound cards or chip sets that support two or more audio playback sources. Check with the
manufacturer of your PC or sound card/chip for a more recent version of the software sound driver
files that may support multiple audio playback sources.
How to uninstall HearMe
from Internet Explorer?
To un-install the ActiveX control in Internet Explorer, from the Tools menu,
select Internet Options... . In the Internet Options dialog box, in the Temporary Internet
files group, click on the Settings... button. In the Settings dialog box, click on the
View Objects... button. This brings up the Windows Explorer window showing all downloaded
ActiveX controls. Click on the ActiveX control you wish to remove using the right mouse button.
In the popup menu that appears, select Remove. You will be prompted with a message box:
"ActiveX control will be removed permanently. Are you sure?" Click on the Yes button to
continue un-installing the ActiveX control. This procedure has been tested on Internet Explorer 5.
How to uninstall HearMe
from Netscape?
To un-install the Netscape Plug-in in Netscape Communicator, from the
Edit menu, select Preferences... . In the Category box on the left, double-click
on Advanced. Its sub-tree appears. Click on SmartUpdate. The box on the right now
appears with all the installed plug-ins. Select the Plug-in you wish to un-install, and click on
the Uninstall button. You will be prompted with a message box: "Are you sure you want to
uninstall HearMe?" Click on the Yes button to continue un-installing the plug-in.
This procedure has been tested on Netscape Communicator 4.7.
How to use the Whiteboard
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| Whiteboard Tools |
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Select to draw free-style line. |
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Select to draw line. |
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Select to erase. |
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Select to type text. |
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Select to undo. |
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Select to raise hand. |
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Select to draw square. |
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Select to draw color-filled square. |
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Select to draw circle. |
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Select to draw color-filled circle. |
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Select to choose color. |
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Select to choose font. |
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Select to choose black color. |
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Select to choose green color. |
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Select to choose purple color. |
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Select to choose light blue color. |
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Select to choose red color. |
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Select to choose blue color. |
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Load saved local whiteboard. |
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Save local whiteboard. |
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Connect to a live tutor from local whiteboard. |
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Click to exit QuickConnect. |
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Click to open a help page. |
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Click to open a Brainshare page. |
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eMotion Icons  |
| Type individual code to send eMotion icons via chat. |
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:) |
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:( |
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X–( |
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B–) |
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;–) |
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:p |
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How to send a chat message
To send chat message, simply press Enter key after you finish typing.
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