Customer Service/Retail Interview Questions

• What is customer service?
• What is good customer service?
• Why do customers shop at this store?
• A customer complains that the coffee tastes terrible. What would you do?
• A customer leaves without paying for gas. What would you do?
• A coworker is rude to customers. What would you do?
• The credit card machine is broken. What do you say to the customers?
• A customer wants to pay for $15 worth of merchandise in quarters. Do you accept it?
• A customer wants to return a package of food that is open and half gone. What will you do?
• Which is more important - a good product or friendly, fast service?
• You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
• The customer's purchase totals $13.93. She gives you a ten dollar bill and a five dollar bill. How much change do you give her?
• If one bottle of soda costs .99, how much do three bottles cost? How much do they cost with 5% tax added on?
• Each pot of coffee holds 6 cups. We usually sell 10 cups of coffee every fifteen minutes. How many pots of coffee will you need to make in an hour?
• Potato chips are on sale at half price. They sell for $1.19. How much is 50% off?
• A customer buys $27 worth of gas. He gives you a $50 bill. How much change do you give him?
• What makes you suitable for this retail job?
• What qualities do you consider most important in this retail job?
• What interests you about selling to customers?
• How do you go about familiarizing yourself with the products you sell?
• Describe a time when you had to handle a difficult customer.
• Describe your working hours in your previous position.